How do I...
- Make an order?
- Pay for my order?
- Contact you?
- Get a Catalog?
- Get a Gift Certificate?
- Return something?
- Report something damaged or lost in shipping?
- Learn about metaphysical and mythological
- Cancel an Order?
- Find what I need?
- Send my own catalog or product samples to you?
- Turn someone into a newt?
How do I make an order?
There are three steps:
- Send an order through our shopping cart (you are currently in it).
Just find the items you want, and fill in how many you want in the
"Quantity" box beside each. Click the "Add to Cart" button beside it,
and that item will be added to your order.
(We have regular order forms, too--see the Order Info page,
or you can simply send us a list and we'll email you the total.)
- Send payment with your order (unless it is C.O.D.).
You can mail a check, money order, or gift certificate. You can
also use an electronic check or MasterCard / Visa online.
Goods purchased with money orders are shipped within 24 hours
after we receive your payment (or immediately when they arrive, if they must be special-ordered).
- Please allow 2-3 weeks to receive your products, plus clearing time for
checks. Special Orders may take slightly longer, but never longer than
thirty (30) days.
How do I pay for my order?
We offer several ways to pay: personal check, business check, cashier's check,
money order, Dreaming Gates Gift Certificate (available for purchase in
"Services"), electronic checks, and Mastercard/ Visa. (The last two
are online.) Also, if your credit card
gives you checks to make purchases (ask your credit company),
we will happily accept those as long as your name and address matches that
on the check.
Please make all payment out to DREAMING GATES. Payment is due at
the time of order.
How do I contact Dreaming Gates?
Please see our "contact page" for more
How do I get a catalog?
Please see our "catalog page" for more
How do I order a Gift Certificate?
Go to our "Services" page.
Scroll down until you see "Gift Certificates" and read the information
How do I return something?
You can receive store-credit within thirty(30) days of purchase. All
you have to do is contact us
and wait to receive your return code. When we send it to you (usually
via e-mail), you must write it clearly on the package when you ship it back
to us. Shipping and fees are not reimbursed or refunded. Packages
without a return code will be refused or destroyed.
See the Ordering Info page for details and exclusions.
How do I report something damaged or lost in shipping?
If your goods are damaged or lost in shipping, please keep the packaging
(if possible) and contact us within ten days of shipping. We will help
you get reimbursed from the shipper. Please keep in mind
that this policy applies to goods shipped with insurance only; we
cannot be held responsible for goods shipped uninsured.
How do I learn about magickal, metaphysical, or mythological stuff?
Look in our Links.
How do I cancel an order?
Let us know within ten days. Special Orders are especially
important to cancel early. Restocking fees may apply after the period
has elapsed (usually 10% of the total).
How do I find what I need / search the website?
At the top of the menu (top-left of each page) is a search box.
Enter the word or phrase you are looking for, and the "search" button
will take you to a new page listing all the places on our site containing
those words. If you still can't find something, just ask! We might
be able to special-order it for you.
In addition, there is a quick
reference guide that lists all our products.
This list includes links to the page on which that item is found.
How do I send my own catalog or product samples to you?
If you wish to send us your own company's catalog, price list, or product
samples, we will gladly inspect them and possibly make a purchase
to expand our own product list. Please make sure to write your company
name and address on the outside of the package, and add "ATTN: New Products"
to our address before you ship the package to us.
How do I turn someone into a newt?
You don't. It's not polite.